Terms & Conditions

Last updated: 18 July 2026

1. ABOUT DREAMARES

These Terms & Conditions apply to purchases made through the official Dreamares online store.

The seller is:

Dreamares V.O.F.
Trading as Dreamares
Frans Halsstraat 46
9601 HN Hoogezand
The Netherlands

Chamber of Commerce number: 82650675
VAT identification number: NL862552369B01
Email: info@dreamares.com

Websites:
www.dreamares.com
www.dreamares.nl

In these Terms & Conditions, “Dreamares”, “we”, “us” and “our” refer to Dreamares V.O.F.

“Customer”, “you” and “your” refer to the person who visits our Website, places an order or purchases a product from Dreamares.

2. APPLICATION OF THESE TERMS

These Terms & Conditions apply to all offers, orders and purchase agreements made through the Dreamares Website.

Before completing an order, customers are given the opportunity to read and save these Terms & Conditions.

By completing an order, you confirm that you have read and accepted these Terms & Conditions.

Information displayed on a product page, during checkout or in our Shipping & Returns Policy also forms part of the purchase agreement.

Where product-specific or checkout information conflicts with a general provision in these Terms, the more specific information applies, provided that it does not restrict any mandatory consumer right.

3. PRODUCTS AND AVAILABILITY

Dreamares offers clothing, accessories and related products, including products released through limited collections and drops.

Products are available while stocks last. Adding a product to your shopping bag does not reserve that product.

We take reasonable care to display product descriptions, materials, measurements, sizing and colours accurately.

Colours may appear slightly different because of photography, lighting, screen settings or device settings.

Small variations in stitching, printing, embroidery, positioning or finishing may occur between individual products. Minor variations that are normal for the production method used do not automatically mean that a product is defective.

Dreamares may apply reasonable purchasing limits to limited products.

We may refuse or cancel an order where we reasonably suspect fraud, unauthorised payment use, automated purchasing, circumvention of purchasing limits or unauthorised commercial resale.

If we cancel an order after receiving payment, the relevant amount will be refunded.

4. ORDERS AND PURCHASE AGREEMENT

Customers are responsible for providing complete and accurate information during checkout, including their name, email address, delivery address and payment details.

Before submitting an order, the customer can review and correct the information entered.

After an order is submitted, Dreamares sends an electronic confirmation acknowledging receipt of the order.

The purchase agreement is concluded when Dreamares confirms that the order has been accepted.

Dreamares may refuse or cancel an order before dispatch where:

• a product is unavailable;
• payment cannot be authorised;
• incorrect or incomplete information was provided;
• an obvious pricing or product-information error occurred;
• fraud or unlawful activity is reasonably suspected;
• delivery to the requested address is not reasonably possible.

Customers should check their order confirmation and contact info@dreamares.com promptly if any information appears incorrect.

5. PRICES AND PAYMENT

All consumer prices displayed on the Website are stated in euros and include applicable VAT unless expressly stated otherwise.

Shipping costs and any other additional charges are displayed before the customer completes the order.

Available payment methods are shown during checkout and may include Stripe, PayPal or other payment methods made available on the Website.

Payment must be made using a valid and authorised payment method.

Dreamares may change product prices at any time. A price change does not affect an order that has already been accepted.

Obvious pricing, technical or typographical errors are not binding.

If an obvious error is discovered after an order has been placed, the customer may confirm the order at the correct price or cancel the affected order for a refund.

6. SHIPPING AND DELIVERY

Orders are normally dispatched within 1–2 Dutch business days of being placed. Weekends and Dutch public holidays are not business days.

Estimated delivery times after dispatch are:

The Netherlands:
1–2 business days.

Belgium and Germany:
3–7 business days.

Other destinations:
Approximately 5–12 business days.

These delivery times are estimates and not guaranteed delivery dates.

Delivery may take longer because of carrier delays, customs processing, public holidays, weather conditions, strikes, incorrect delivery details or circumstances outside the reasonable control of Dreamares.

Customers receive tracking information by email after dispatch where tracking is available.

Dreamares normally ships through PostNL or one of its delivery partners, but may use another suitable carrier where necessary.

The customer is responsible for providing a complete and correct delivery address.

Dreamares remains responsible for the products until they have been physically received by the customer or by a third party designated by the customer, other than the carrier.

Customers should contact info@dreamares.com as soon as reasonably possible if a parcel appears lost, arrives damaged or is shown as delivered but has not been received.

For deliveries outside the European Union, customers may be required to pay import duties, local taxes, customs charges or carrier handling fees.

Unless expressly stated during checkout, these international charges are not included in the price paid to Dreamares.

7. RIGHT OF WITHDRAWAL

Consumers generally have the right to withdraw from an online purchase without providing a reason.

The withdrawal period expires 14 days after the day on which the customer, or a third party designated by the customer other than the carrier, physically receives the product.

If products from the same order are delivered separately, the withdrawal period begins after the final product has been received.

To exercise the right of withdrawal, the customer must clearly inform Dreamares before the withdrawal period expires.

Customers may do this by:

• using the online withdrawal form;
• emailing info@dreamares.com;
• submitting the Model Withdrawal Form available on the Website;
• sending another clear written statement confirming the decision to withdraw.

The customer does not have to provide a reason for withdrawing from the purchase.

The right of withdrawal may be exercised for the entire order or for selected products from an order.

8. RETURNS

After informing Dreamares of the withdrawal, the customer must return the relevant products without unreasonable delay and no later than 14 days after submitting the withdrawal.

Returns must be sent to:

Dreamares V.O.F.
Returns Department
Frans Halsstraat 46
9601 HN Hoogezand
The Netherlands

The customer should include the order number or return information inside the parcel.

Unless the product was defective, incorrect, incomplete or damaged before delivery, the direct cost of returning the product is paid by the customer.

We recommend using a tracked return service and keeping proof of shipment until the return and refund have been completed.

During the withdrawal period, customers may inspect and try on a product to the extent reasonably necessary to determine its nature, characteristics, fit and functioning.

The customer is responsible for any reduction in value caused by handling beyond what would reasonably be permitted in a physical store.

Returned products should, where reasonably possible:

• be unworn other than for trying on;
• be unwashed;
• be undamaged;
• be free from stains and strong odours;
• include the original labels and supplied accessories;
• be packed securely for return transport.

The absence of the original packaging does not automatically remove the statutory right of withdrawal.

Dreamares may make a reasonable deduction where unnecessary handling or damage has caused a proven reduction in the value of the product.

The right of withdrawal may not apply to products that were made according to individual customer specifications, were clearly personalised or fall under another statutory exception.

A product is not automatically excluded from withdrawal merely because it was sold as part of a limited drop, promotion or sale.

9. REFUNDS

Where the customer validly withdraws from the entire order, Dreamares refunds:

• the purchase price of the returned products;
• the original cost of the least expensive standard delivery method offered by Dreamares.

Any additional amount paid for a more expensive delivery method is not refundable.

Where only part of an order is returned, the original delivery costs are generally not refunded unless required by applicable law.

Dreamares issues the refund without unreasonable delay and no later than 14 days after receiving the withdrawal notification.

Dreamares may wait to issue the refund until:

• the returned products have been received; or
• the customer provides sufficient evidence that the products were returned,

whichever occurs first.

Refunds are normally issued using the same payment method used for the original purchase.

The customer will not be charged an administration fee for the refund.

10. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

Customers should inspect their order as soon as reasonably possible after delivery.

Contact info@dreamares.com if:

• the wrong product or size was delivered;
• a product is missing;
• a product arrived damaged;
• a product appears defective;
• the order is otherwise incomplete.

Please include the order number, a description of the issue and clear photographs where reasonably possible.

Customers should not return an incorrect or defective product before receiving return instructions unless waiting would be unreasonable.

Where Dreamares is responsible for the problem, Dreamares will cover reasonable return costs and provide an appropriate solution in accordance with applicable consumer law.

11. LEGAL GUARANTEE

Dreamares must supply products that comply with the purchase agreement.

Products must possess the quality, characteristics and durability that a customer may reasonably expect, taking into account the product description, price, normal use and applicable care instructions.

Dutch statutory guarantee rights are not limited to a fixed two-year period. The expected lifetime depends on the nature, price, quality and normal use of the product.

Depending on the circumstances, a defective or non-conforming product may entitle the customer to:

• repair;
• replacement;
• an appropriate price reduction;
• termination of the purchase agreement;
• a refund.

Normal wear and tear is not considered a manufacturing defect.

Damage caused by misuse, accidental damage, unauthorised alterations, improper storage or failure to follow washing and care instructions is generally not considered a product defect.

Any additional commercial guarantee offered by Dreamares is provided in addition to the customer’s statutory rights and does not replace them.

12. DISCOUNTS AND PROMOTIONS

Discount codes and promotional offers are subject to the conditions communicated with the relevant promotion.

Unless expressly stated otherwise:

• discount codes cannot be exchanged for cash;
• discount codes may have an expiry date;
• discount codes may be limited to selected products;
• multiple discount codes cannot be combined;
• discounts cannot be applied retrospectively.

Where a discounted product is returned, the refund is based on the amount actually paid for that product.

Dreamares may correct or withdraw a promotion where an obvious error, technical issue, fraud or misuse has occurred.

13. LIABILITY AND FORCE MAJEURE

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

Nothing in these Terms restricts the customer’s mandatory consumer rights.

Dreamares is not responsible for damage caused solely by:

• incorrect information provided by the customer;
• improper or unintended use of a product;
• failure to follow product-care instructions;
• unauthorised alteration of a product;
• normal wear and tear;
• circumstances outside the reasonable control of Dreamares.

Dreamares is not responsible for delays or failures caused by circumstances outside its reasonable control, including severe weather, natural disasters, war, government restrictions, strikes, transport disruption, carrier failures, power failures, internet failures or unavoidable supply-chain disruption.

Dreamares will take reasonable steps to limit the consequences of such circumstances.

Mandatory consumer rights relating to delivery, refunds and defective products remain applicable.

14. INTELLECTUAL PROPERTY

All intellectual-property rights relating to the Dreamares brand, Website and products belong to Dreamares or its licensors.

This includes, where applicable:

• the Dreamares name and logos;
• artwork and illustrations;
• photographs and videos;
• clothing and product designs;
• prints and embroidery designs;
• stories, poetry and written content;
• graphics, packaging and Website layouts.

Dreamares content may not be copied, reproduced, modified, distributed, sold or commercially used without prior written permission.

Purchasing a Dreamares product does not transfer any intellectual-property right in the branding, artwork, print or design.

15. PRIVACY

Dreamares processes personal data in accordance with its Privacy Policy and applicable privacy law.

Personal information may be processed where necessary to manage accounts, process payments, fulfil orders, arrange delivery, handle returns, provide customer support, prevent fraud and comply with legal obligations.

Information may be shared with service providers such as payment providers, delivery providers, hosting providers and database providers where reasonably necessary to complete these activities.

Further information is available in the Dreamares Privacy Policy.

16. COMPLAINTS

Customers may submit complaints by emailing:

info@dreamares.com

Complaints may also be sent to:

Dreamares V.O.F.
Frans Halsstraat 46
9601 HN Hoogezand
The Netherlands

Please include the customer’s name, order number, contact details and a clear description of the complaint.

Dreamares aims to acknowledge and respond to complaints within 14 days.

Where more time is required, Dreamares will inform the customer when a substantive response can reasonably be expected.

Customers are encouraged to contact Dreamares first so that both parties can attempt to resolve the complaint directly.

17. GOVERNING LAW AND DISPUTES

These Terms & Conditions and purchase agreements with Dreamares are governed by Dutch law.

Where the customer lives in another country, this choice of law does not remove any mandatory consumer protection that applies in the customer’s country of residence.

The parties should first make a reasonable attempt to resolve a dispute directly.

Where no solution can be reached, a dispute may be submitted to a competent court in accordance with applicable Dutch and European law.

18. CHANGES TO THESE TERMS

Dreamares may update these Terms where reasonably necessary because of changes to the business, Website, products, services or applicable laws.

The version of the Terms that applied when an order was placed will continue to apply to that order.

A newer version does not automatically replace the version associated with an earlier order.

The latest version is published on the Website together with its last-updated date.

19. CONTACT

Dreamares V.O.F.
Frans Halsstraat 46
9601 HN Hoogezand
The Netherlands

Chamber of Commerce number:
82650675

VAT identification number:
NL862552369B01

Email:
info@dreamares.com

Websites:
www.dreamares.com
www.dreamares.nl