Returns

The window

You have 14 days from the day you receive your order to tell us you are returning it. You do not have to give a reason. Once you have told us, you have a further 14 days to send the pieces back.

You are welcome to unpack a piece and try it on — you may handle it as you would in a shop, to see what it is, how it is made and whether it fits. Opening the packaging to do that is expected and costs you nothing.

Beyond that, handling that reduces a piece’s value can be charged for. Wearing it out, washing it, altering it, damaging it or returning it stained or scented are all things we may deduct for, in proportion to the loss. Please keep the labels on and pack the piece securely for the journey back.

How to start a return

• Email info@dreamares.com with your order reference (DRM-…) and the piece you are returning. A sentence is enough.
• Or use the model withdrawal form — the statutory European form. It is optional; any clear statement works just as well.
• We reply with instructions, and confirm the return address below.

Returns are sent to:

Dreamares V.O.F.
Returns
Frans Halsstraat 46
9601 HN Hoogezand
The Netherlands

Put the order reference in the parcel, and keep proof of postage until the refund has come through. Return postage is paid by you, except where the piece arrived faulty, damaged or was not what you ordered — then we cover it.

Refunds

If you return a whole order, we refund what you paid for the pieces and what you paid for delivery, up to our standard rate (€4.95). If you chose a faster, more expensive delivery, the difference above that rate is not refunded. If delivery was free, there is nothing to refund for it. If you keep part of the order, the delivery charge is not refunded.

We refund within 14 days of your notice, to the payment method you used — unless you expressly agree to something else. We may hold the refund until the pieces are back with us, or until you show proof that you have sent them, whichever happens first.

Exchanges

Want a different size? Start a return and place a new order for the size you need, subject to availability — drops are limited and sizes can sell through.

Faulty items

If an item arrives damaged, incorrect or faulty, please contact us as soon as possible, preferably within 48 hours, and include your order reference and clear photos. We will resolve the issue at no cost to you. This request does not affect your statutory rights or legal guarantee.